In case of malfunctions or defects
First, contact following.
- Slack: Channel #error-log
If you face a problem, such as not being able to use the car or a malfunction in the system, contact us via Slack on the #error-log Channel.
It would be helpful if you send us a screenshot and explain the problem.
In case of accidents
If you are involved in an accident while using the service, please follow the steps below.
- Move the car to a safe place to avoid another accident.
- Attend the injured then call an ambulance and the police.
- Notify and report to the police on the spot.
- Contact the insurance company:
For the Nissan SAKURA: Tokio Marine Nichido (0120-119-110)
If the car is still running, please drive it back to the designated parking lot, if not, follow the insurance company’s instructions to tow the car.
Insurance coverage
The insurance policies for the Keihanna NAISMoN vehicles are as follows.
- Bodily injury compensation (compensation for death or injury to others)
- Property damage compensation (compensation for damages to other people's property or vehicles)
- Vehicle Compensation.
- Personal Injury Compensation.